Brother

Resolve Brother Printer Offline Issue - Fix Printer Offline

Brother brand is known for manufacturing printers with optimum speed, general paper handling features and extraordinary text quality. It offers various ranges of printers that can print, scan, copy and fax functions reliably. The printer features wireless printing, 2-sided printing, direct printing and whatnot. Moreover, there is an all-in-one printer with wireless Wi-Fi connectivity options for home, office and business use. With these printers, users can print superior-quality output at a super low cost. 

But while using printers, users sometimes encounter a peculiar situation in which they experience Brother printer offline issues. It is the error that occurs once in a while, for sure. Considering this, we have created this write-up discussing 5 easy solutions to fix Brother printer offline problems. 

5 Easy Solutions to Fix Brother Printer Offline Issue 

Below are some effective troubleshooting solutions that you can execute to terminate the issue. Make sure to execute them based on the cause of your printer's offline error. 

Note: If you are looking for a tutorial on how to fix the Brother printer offline issue, then watch this video https://www.youtube.com/watch?v=8YncTpAV9vk&t=253s

Solution 1: Uncheck Offline Status 

If you have enabled the printer offline mode, you first need to uncheck it. It is the main complaint regarding offline errors in the printer. Here is how you can uncheck this mode. 

1. Initially, move towards the Start button.
2. Open the control panel and then hit on Opton - Devices and Printers.
   
3. Next, tap on Brother's print icon. See What’s Printing.
   
4. After that, move to the top of the Windows and determine if a checkmark exists on the use printer offline option. Uncheck it. 
5. Click on the printer option again and select Cancel all documents.

If the Brother printer offline issue continues, then go to the next solution. 

Solution 2: Determine If There is Printer Jam Error 

Paper jam errors can prevent printers from working normally sometimes. If it is the reason your printer is offline, go through the below-mentioned steps to eliminate it immediately. 

1. Switch the printer and unplug the power supply if there is a paper jam between the rollers. 
2. Then, open the printer and take the roller out. 
   
3. If the option is not available, pull the paper carefully.
4. When the paper is out from between the rollers, attempt to send a printing command to your printer. 

Note: For a complete guide, contact our certified team of experts via call or live chat. Our professionals is available 24/7* to assist you with any assistance you require.

Solution 3: Clear and then Restart Print Spooler Service 

Suppose the print job is in the queue. You can go through the below steps to clear it and restart the print spooler service. 

1. Use either Windows search or run command to open the Service Windows.
   
2. Click on the Print Spooler, which is in the right-hand panel. 
   
3. Right-click on the option Print Spooler and then choose Stop. 
4. Next, open File Explorer and browse the location or copy and paste C:\Windows\System32\spool\PRINTERS.
5. Choose all files available in the printer folder.
6. After that, press the Delete key. 
7. Again, go to Print Spooler and right-click. 
8. Select the option Start to run the service again. 
9. In the end, set the start type of spooler service automatically. 

By following the above steps, you can restart the print spooler service. 

Solution 4: Set Your Brother Printer as a Default Printer 

The Brother printer offline issue can pop up when the printer is not set as a default printer. Some of the steps you can execute to set your printer as default include the following: 

1. Make use of the Windows search option to go to the Control Panel.
2. Click on Devices and Printers under the Control Panel.
3. When the printer list appears, click on your printer from the list.
4. Choose the Set as a Default Printer option.      
   
5. Restart your printer and see if the offline issue is resolved. 

Note: If you're unable to fix the issue on your own, connect with our certified support agent via live chat or call for further help. Our dedicated team is here to help you resolve the problem.

Solution 5: Update Brother Printer Driver 

The outdated or corrupted driver can sometimes prevent the printer from performing. Update your printer driver to resolve the problem. Here are some of the steps you will need to go through. 

1. First, click the Windows Start menu and then the Device Manager option.
   
2. Double-click on the print queue option to expand the list of printers.
3. In the next step, right-click on the printer to update the driver.
   
4. When the next screen displays, browse my computer for driver software and click the option.
5. On the next screen, tap on the browse button that is available next to search for drivers. 
6. Click on OK once you choose the folder to download the driver location. 
7. In the next step, click on OK. 
8. Press the Next button to complete the update process. 

Those struggling with the Brother printer offline issue can find it useful. Remember to proceed with the steps depending on why your printer is offline.